/* ===== T&T Khách hàng – giao diện quản trị (tông Cam + Xanh Navy) ===== */
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:400;font-display:swap;src:url(/static/fonts/be-vietnam-pro-vietnamese-400-normal.woff2) format("woff2");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:500;font-display:swap;src:url(/static/fonts/be-vietnam-pro-vietnamese-500-normal.woff2) format("woff2");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:600;font-display:swap;src:url(/static/fonts/be-vietnam-pro-vietnamese-600-normal.woff2) format("woff2");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:700;font-display:swap;src:url(/static/fonts/be-vietnam-pro-vietnamese-700-normal.woff2) format("woff2");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:400;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-ext-400-normal.woff2) format("woff2");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:600;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-ext-600-normal.woff2) format("woff2");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:400;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-400-normal.woff2) format("woff2");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:500;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-500-normal.woff2) format("woff2");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:600;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-600-normal.woff2) format("woff2");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:"Be Vietnam Pro";font-style:normal;font-weight:700;font-display:swap;src:url(/static/fonts/be-vietnam-pro-latin-700-normal.woff2) format("woff2");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}

:root{
  --navy-950:#071634;--navy-900:#0b1f44;--navy-800:#12295a;--navy-700:#1c3a75;--navy-600:#2a4d8f;--navy-100:#e3e9f4;--navy-50:#f1f4fa;
  --or-600:#d9560c;--or-500:#f26b1d;--or-400:#f7893f;--or-100:#ffe7d6;--or-50:#fff4ec;
  --bg:#f3f5f9;--card:#fff;--line:#e3e8f0;--line-2:#eef1f6;
  --tx:#0f1e3a;--tx-2:#3d4b66;--mu:#66738c;--mu-2:#94a0b5;
  --ok:#12805c;--ok-50:#e6f4ee;--warn:#a8650b;--warn-50:#fdf3e1;--err:#c62828;--err-50:#fdecec;--info:#1d5fd1;--info-50:#e8f0fd;
  --r:12px;--r-sm:8px;--sh:0 1px 2px rgba(15,30,58,.06),0 1px 3px rgba(15,30,58,.04);--sh-lg:0 12px 32px rgba(11,31,68,.14);
  --sbw:256px;--tbh:64px;color-scheme:light;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--tx);font:14.5px/1.55 "Be Vietnam Pro",system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;-webkit-font-smoothing:antialiased}
a{color:var(--navy-700);text-decoration:none}a:hover{color:var(--or-600)}
h1,h2,h3{margin:0;color:var(--tx);letter-spacing:-.01em}
.ic{width:20px;height:20px;flex:none}
.muted{color:var(--mu)}.small{font-size:12.5px}.num{text-align:right!important;font-variant-numeric:tabular-nums}
.inline{display:inline}.right{float:right}.late{color:var(--err)!important;font-weight:600}.okc{color:var(--ok)}
code{background:var(--navy-50);border:1px solid var(--line);border-radius:6px;padding:1px 6px;font-size:12.5px;word-break:break-all;color:var(--navy-800)}
code.copy{cursor:pointer}code.copied{background:var(--ok);color:#fff;border-color:var(--ok)}

/* ---------- Khung ứng dụng ---------- */
.sb{position:fixed;top:0;left:0;height:100vh;height:100dvh;width:var(--sbw);background:linear-gradient(180deg,var(--navy-900),var(--navy-950));color:#c9d3e6;display:flex;flex-direction:column;z-index:40}
.sb-brand{display:flex;align-items:center;gap:12px;padding:18px 20px;border-bottom:1px solid rgba(255,255,255,.07);color:#fff!important}
.sb-brand .logo{width:40px;height:40px;border-radius:11px;background:rgba(255,255,255,.08);display:grid;place-items:center;flex:none}
.sb-brand .logo svg{width:28px;height:28px}
.sb-brand b{display:block;font-size:15.5px;letter-spacing:.01em}.sb-brand small{display:block;color:#8fa0c2;font-size:11.5px}
.sb-nav{flex:1;overflow-y:auto;padding:10px 12px}
.sb-group{font-size:10.5px;text-transform:uppercase;letter-spacing:.12em;color:#6f82a8;font-weight:600;padding:16px 10px 6px}
.sb-link{position:relative;display:flex;align-items:center;gap:12px;padding:10px 12px;margin:2px 0;border-radius:10px;color:#c9d3e6!important;font-weight:500}
.sb-link:hover{background:rgba(255,255,255,.06);color:#fff!important}
.sb-link.on{background:rgba(242,107,29,.14);color:#fff!important}
.sb-link.on::before{content:"";position:absolute;left:-12px;top:8px;bottom:8px;width:4px;border-radius:0 4px 4px 0;background:var(--or-500)}
.sb-link.on .ic{color:var(--or-400)}
.sb-badge{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--or-500);color:#fff;font-size:11.5px;font-style:normal;font-weight:700;display:inline-grid;place-items:center}
.sb-user{display:flex;align-items:center;gap:10px;padding:14px 16px;border-top:1px solid rgba(255,255,255,.07)}
.sb-user .u{flex:1;min-width:0}.sb-user b{display:block;color:#fff;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sb-user small{color:#8fa0c2;font-size:11.5px}
.sb-user form{margin:0}
.sb-ico{display:grid;place-items:center;width:34px;height:34px;border-radius:9px;border:0;background:rgba(255,255,255,.06);color:#c9d3e6!important;cursor:pointer}
.sb-ico:hover{background:rgba(255,255,255,.14);color:#fff!important}.sb-ico .ic{width:18px;height:18px}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--or-500);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.avatar.lg{width:56px;height:56px;font-size:19px}.avatar.navy{background:var(--navy-700)}
.sb-mask{display:none}
.shell{margin-left:var(--sbw);min-height:100vh;display:flex;flex-direction:column}
.tb{position:sticky;top:0;z-index:30;height:var(--tbh);display:flex;align-items:center;gap:16px;padding:0 28px;background:rgba(255,255,255,.92);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid var(--line)}
.tb-menu{display:none;border:0;background:none;padding:6px;color:var(--tx);cursor:pointer}
.tb-crumb{display:flex;align-items:center;gap:8px;font-size:13.5px;color:var(--mu);white-space:nowrap}.tb-crumb i{font-style:normal;color:var(--mu-2)}.tb-crumb b{color:var(--tx);font-weight:600}
.tb-search{margin-left:auto;position:relative;width:min(420px,40vw)}
.tb-search .ic{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--mu-2);width:18px;height:18px}
.tb-search input{width:100%;height:40px;padding:0 14px 0 40px;border:1px solid var(--line);border-radius:10px;background:var(--bg);font:inherit;color:var(--tx)}
.tb-search input:focus{outline:none;border-color:var(--navy-600);background:#fff;box-shadow:0 0 0 3px rgba(42,77,143,.12)}
.content{padding:24px 28px 40px;max-width:1440px;width:100%}
.content.wide{max-width:none}.content.flush{padding:0;max-width:none}
.bn{display:none}

/* ---------- Tiêu đề trang ---------- */
.page-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px 20px;margin-bottom:20px}
.page-head h1{font-size:24px;font-weight:700;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.page-head p{margin:4px 0 0;color:var(--mu)}
.page-actions{display:flex;flex-wrap:wrap;gap:8px}

/* ---------- Nút ---------- */
.btn,.btn-sm,.btn-ghost{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:40px;padding:0 16px;border-radius:10px;border:1px solid transparent;font:inherit;font-weight:600;font-size:14px;cursor:pointer;white-space:nowrap;transition:background .15s,border-color .15s,box-shadow .15s;text-decoration:none!important}
.btn .ic,.btn-sm .ic,.btn-ghost .ic{width:18px;height:18px}
.btn,.btn-primary{background:var(--or-500);color:#fff!important;box-shadow:0 1px 2px rgba(217,86,12,.25)}
.btn:hover,.btn-primary:hover{background:var(--or-600)}
.btn-navy{background:var(--navy-800)!important;color:#fff!important;box-shadow:none}.btn-navy:hover{background:var(--navy-700)!important}
.btn-ghost{background:#fff;color:var(--tx-2)!important;border-color:var(--line)}
.btn-ghost:hover{border-color:var(--navy-600);color:var(--navy-800)!important;background:var(--navy-50)}
.btn-sm{height:32px;padding:0 12px;font-size:13px;border-radius:8px;background:var(--navy-800);color:#fff!important}
.btn-sm:hover{background:var(--navy-700)}
.btn-ghost.sm,.sm{height:32px;padding:0 12px;font-size:13px;border-radius:8px}
.danger,.btn.danger{background:#fff!important;color:var(--err)!important;border:1px solid #f1c4c4!important;box-shadow:none}.danger:hover{background:var(--err-50)!important}
.btn:disabled{opacity:.6;cursor:wait}
.wide{width:100%}
button.link{background:none;border:0;color:var(--navy-700);font:inherit;cursor:pointer;padding:0}button.link:hover{color:var(--err)}

/* ---------- Thẻ ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);margin-bottom:20px;min-width:0}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 20px;border-bottom:1px solid var(--line-2)}
.card-h h2{font-size:15px;font-weight:600;display:flex;align-items:center;gap:8px}.card-h h2 .ic{color:var(--or-500)}
.card-h h2{flex-wrap:wrap;row-gap:0}.card-h h2 small{font-weight:400;color:var(--mu);font-size:12px;flex-basis:100%;padding-left:28px}
.card-b{padding:18px 20px}.card-b.flush{padding:0}
.card>h2{padding:16px 20px 0}
.card.pad{padding:18px 20px}
.grid{display:grid;gap:20px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g-21{grid-template-columns:2fr 1fr}.g-12{grid-template-columns:1fr 2fr}.g-32{grid-template-columns:3fr 2fr}
.grid>.card{margin-bottom:0}.mb{margin-bottom:20px}

/* ---------- Thông báo ---------- */
.flash{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:10px;margin-bottom:18px;font-weight:500;border:1px solid}
.flash.ok{background:var(--ok-50);color:var(--ok);border-color:#bfe3d3}
.flash.err{background:var(--err-50);color:var(--err);border-color:#f3c7c7}
.flash.warn{background:var(--warn-50);color:var(--warn);border-color:#f2dcaf}
.flash .ic{width:18px;height:18px}

/* ---------- Chỉ số ---------- */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-bottom:20px}
.kpi{position:relative;background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px;box-shadow:var(--sh);color:var(--tx)!important;overflow:hidden}
a.kpi:hover{border-color:var(--navy-600)}
.kpi .k-ic{width:40px;height:40px;border-radius:10px;display:grid;place-items:center;background:var(--navy-50);color:var(--navy-700);margin-bottom:12px}
.kpi .k-ic .ic{width:20px;height:20px}
.kpi.hero{background:linear-gradient(135deg,var(--navy-800),var(--navy-950));border-color:var(--navy-800);color:#fff!important}
.kpi.hero .k-ic{background:rgba(242,107,29,.2);color:var(--or-400)}.kpi.hero span{color:#aebbd6}
.kpi.hero::after{content:"";position:absolute;right:-30px;top:-30px;width:120px;height:120px;border-radius:50%;background:radial-gradient(circle,rgba(242,107,29,.35),transparent 70%)}
.kpi b{display:block;font-size:24px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.2}
.kpi span{display:block;color:var(--mu);font-size:13px;margin-top:4px}
.kpi em{display:inline-block;margin-top:8px;font-style:normal;font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:20px;background:rgba(255,255,255,.1);color:#ffd2b5}
.pipeline{display:grid;grid-template-columns:repeat(6,1fr);gap:0;border:1px solid var(--line);border-radius:var(--r);overflow:hidden;background:#fff;box-shadow:var(--sh);margin-bottom:20px}
.pipeline a{padding:14px 16px;border-right:1px solid var(--line-2);color:var(--tx)!important}.pipeline a:last-child{border-right:0}
.pipeline a:hover{background:var(--navy-50)}
.pipeline b{display:block;font-size:20px;font-weight:700;font-variant-numeric:tabular-nums}
.pipeline span{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--mu)}
.pipeline i{width:8px;height:8px;border-radius:50%;display:inline-block}

/* ---------- Biểu đồ ---------- */
.vchart{width:100%;height:auto;display:block}
.vchart .vg{stroke:var(--line-2);stroke-width:1}.vchart .va{stroke:var(--line);stroke-width:1}
.vchart .bar{fill:var(--navy-700)}.vchart .cur .bar{fill:var(--or-500)}
.vchart .hit{fill:transparent}.vchart .vb:hover .bar{fill:var(--navy-600)}.vchart .cur:hover .bar{fill:var(--or-600)}
.vchart .vt{font-size:12px;fill:var(--tx-2);text-anchor:middle;font-weight:600}.vchart .vl{font-size:12px;fill:var(--mu);text-anchor:middle}
.hbars{display:flex;flex-direction:column;gap:12px}
.hb{display:grid;grid-template-columns:150px 1fr 110px;align-items:center;gap:12px;font-size:13.5px}
.hb-l{display:flex;align-items:center;gap:8px;min-width:0}.hb-l span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hb-t{height:10px;background:var(--line-2);border-radius:5px;overflow:hidden}
.hb-f{height:100%;background:var(--navy-700);border-radius:5px}.hb:hover .hb-f{background:var(--or-500)}
.hb-v{text-align:right;font-variant-numeric:tabular-nums;font-weight:600;color:var(--tx-2)}

/* ---------- Danh sách ---------- */
.list{list-style:none;margin:0;padding:0}
.list li{display:flex;align-items:center;gap:12px;padding:12px 20px;border-bottom:1px solid var(--line-2)}.list li:last-child{border:0}
.list li .li-m{flex:1;min-width:0}.list li .li-m a{font-weight:600}
.list small{display:block;color:var(--mu);font-size:12.5px}
.list .li-r{text-align:right;font-size:12.5px;color:var(--mu);white-space:nowrap}
.warn-row{background:linear-gradient(90deg,var(--warn-50),transparent 70%)}
.bad-row{background:linear-gradient(90deg,var(--err-50),transparent 70%)}
.empty-s{padding:28px 20px;text-align:center;color:var(--mu)}
.empty-s .ic{width:32px;height:32px;color:var(--mu-2);display:block;margin:0 auto 8px}

/* ---------- Nhãn ---------- */
.badge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;padding:2px 10px;border-radius:20px;white-space:nowrap;vertical-align:middle;line-height:1.6}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.b-new{background:var(--info-50);color:var(--info)}.b-talk{background:var(--warn-50);color:var(--warn)}.b-quote{background:#f1eafd;color:#6b3fc4}
.b-won{background:var(--ok-50);color:var(--ok)}.b-loyal{background:#e4f5f3;color:#0b7568}.b-stop{background:#eef0f4;color:#5b6576}
.demo{display:inline-block;font-size:10px;font-weight:700;letter-spacing:.06em;padding:1px 6px;border-radius:5px;background:var(--or-100);color:var(--or-600);vertical-align:middle}
.pi{display:inline-grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#64748b;vertical-align:middle;flex:none;box-shadow:0 1px 2px rgba(15,30,58,.18),inset 0 0 0 1px rgba(255,255,255,.12)}
.pi svg{width:17px;height:17px;display:block}.pi.lg{width:40px;height:40px}.pi.lg svg{width:23px;height:23px}
.chn{display:flex;align-items:center;gap:10px;min-width:0}
.p-fb{background:linear-gradient(180deg,#2a8cff,#1466e0)}.p-pg{background:linear-gradient(180deg,#ff8a3d,#ef5f12)}.p-zl{background:linear-gradient(180deg,#1c82ff,#0058e6)}
.p-tt{background:linear-gradient(180deg,#2b2b2b,#000)}
.p-ph{background:linear-gradient(180deg,#34c759,#16a34a)}.p-gt{background:linear-gradient(180deg,#9b7cf0,#6b3fc4)}.p-ot{background:#7b8599}
.tag{display:inline-block;background:var(--navy-50);border:1px solid var(--navy-100);border-radius:6px;padding:0 7px;font-size:12px;margin:1px 0;color:var(--navy-700)!important}
.nb{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--or-500);color:#fff!important;font-size:11.5px;font-weight:700}

/* ---------- Biểu mẫu ---------- */
.form label{display:block;margin-bottom:14px;font-size:13px;font-weight:500;color:var(--tx-2)}
input,select,textarea{display:block;width:100%;margin-top:6px;height:42px;padding:0 12px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--tx);font:inherit;font-size:14.5px;transition:border-color .15s,box-shadow .15s}
textarea{height:auto;padding:10px 12px;resize:vertical;line-height:1.5}
select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2366738c' stroke-width='1.6' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:32px}
input[type=file]{height:auto;padding:9px;background:var(--bg);border-style:dashed}
input[type=checkbox],input[type=radio]{display:inline-block;width:16px;height:16px;margin:0 6px 0 0;vertical-align:-3px;accent-color:var(--or-500)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--navy-600);box-shadow:0 0 0 3px rgba(42,77,143,.12)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 16px}
.hint{display:block;margin-top:5px;font-size:12px;font-weight:400;color:var(--mu)}.hint:empty{display:none}
select option:disabled{color:#b3bccb}
select:disabled,input:disabled{background:var(--bg);color:var(--mu-2);cursor:not-allowed}
.form-sec{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--mu);font-weight:600;margin:6px 0 12px;padding-bottom:8px;border-bottom:1px solid var(--line-2)}
.actions{display:flex;gap:10px;padding-top:6px}
.narrow{max-width:560px}

/* ---------- Bộ lọc + bảng ---------- */
.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line-2)}
.toolbar input,.toolbar select{margin:0;height:38px;width:auto;flex:1 1 160px;font-size:13.5px}
.toolbar .q{flex:2 1 260px}
.toolbar .inl{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--mu);margin:0}.toolbar .inl input{width:150px;flex:none}
.toolbar .chk{display:flex;align-items:center;font-size:13px;color:var(--tx-2);white-space:nowrap;margin:0}
.toolbar .btn,.toolbar .btn-ghost{height:38px}
.adv{display:none;width:100%;gap:10px;flex-wrap:wrap}.adv.open{display:flex}
.chips{display:flex;flex-wrap:wrap;gap:6px;padding:10px 16px;border-bottom:1px solid var(--line-2);background:var(--navy-50)}
.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:20px;background:#fff;border:1px solid var(--navy-100);font-size:12.5px;color:var(--navy-800)!important}
.chip:hover{border-color:var(--err);color:var(--err)!important}
.table-wrap{overflow-x:auto}
.tbl{width:100%;border-collapse:separate;border-spacing:0}
.tbl th,.tbl td{text-align:left;padding:11px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.tbl th{font-size:11.5px;color:var(--mu);font-weight:600;text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;background:#fafbfd;position:sticky;top:0;z-index:1}
.tbl tbody tr:hover td{background:#f8faff}
.tbl.cus td{font-size:13.5px;white-space:nowrap}
.tbl.cus td.wrap{white-space:normal;min-width:150px;max-width:220px}
.tbl.cus td:first-child,.tbl.cus th:first-child{position:sticky;left:0;z-index:2;background:#fff}.tbl.cus th:first-child{z-index:3;background:#fafbfd}
.tbl tr.forgot td{background:var(--warn-50)!important}.tbl tr.forgot td:first-child{box-shadow:inset 3px 0 0 var(--warn)}
.cus-name{display:flex;align-items:center;gap:10px}.cus-name .avatar{width:32px;height:32px;font-size:12px}
.cus-name b{display:block;font-weight:600;color:var(--tx)}.cus-name small{display:block;color:var(--mu);font-size:12px}
.tbl.mini th,.tbl.mini td{padding:9px 12px;font-size:13.5px}
.tbl small{color:var(--mu)}
.tfoot{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;padding:12px 16px;font-size:13px;color:var(--mu)}
.pager{display:flex;gap:6px;align-items:center}.pager a,.pager span{display:inline-grid;place-items:center;min-width:34px;height:34px;padding:0 10px;border:1px solid var(--line);border-radius:8px;background:#fff}
.pager span.cur{background:var(--navy-800);color:#fff;border-color:var(--navy-800)}
.legend-dot{display:inline-block;width:10px;height:10px;border-radius:3px;background:var(--warn-50);border:1px solid var(--warn);vertical-align:-1px;margin-right:4px}

/* ---------- Hồ sơ khách ---------- */
.profile{display:flex;flex-wrap:wrap;gap:16px;align-items:center;padding:20px}
.profile .pf-m{flex:1;min-width:220px}.profile h1{font-size:22px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.profile .pf-sub{display:flex;flex-wrap:wrap;gap:6px 18px;margin-top:6px;color:var(--mu);font-size:13.5px}
.profile .pf-sub span{display:inline-flex;align-items:center;gap:6px}.profile .pf-sub .ic{width:16px;height:16px}
.pf-stats{display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line-2)}
.pf-stats div{padding:14px 20px;border-right:1px solid var(--line-2)}.pf-stats div:last-child{border:0}
.pf-stats b{display:block;font-size:18px;font-weight:700;font-variant-numeric:tabular-nums}.pf-stats span{font-size:12.5px;color:var(--mu)}
.kv{display:grid;grid-template-columns:130px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid var(--line-2);font-size:14px}
.kv:last-child{border:0}.kv span{color:var(--mu);font-size:13px}.kv div{word-break:break-word}
.quick{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:14px;padding-top:14px;border-top:1px solid var(--line-2)}
.quick select,.quick input{width:auto;flex:1 1 150px;margin:0}
.timeline{position:relative;padding-left:22px}
.timeline::before{content:"";position:absolute;left:6px;top:4px;bottom:4px;width:2px;background:var(--line)}
.msg{position:relative;padding:10px 14px;margin-bottom:12px;background:var(--bg);border-radius:10px}
.msg::before{content:"";position:absolute;left:-21px;top:14px;width:10px;height:10px;border-radius:50%;background:var(--navy-700);box-shadow:0 0 0 3px #fff}
.msg.in::before{background:var(--or-500)}
.msg .meta{font-size:12px;color:var(--mu);margin-bottom:4px}.msg .body{word-break:break-word}
.thumb{display:block;max-width:100%;max-height:280px;border-radius:8px;margin-top:8px;border:1px solid var(--line)}
.file{display:inline-flex;align-items:center;gap:6px;margin-top:8px;padding:6px 10px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:13px}
.w-sm{display:inline-block;width:150px;margin:0 4px;height:32px}
.steps{padding-left:20px;margin:0 0 14px}.steps li{margin-bottom:12px}
.demo-box{display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between;padding:14px 18px;border-radius:var(--r);border:1px solid #f6c9a8;background:linear-gradient(90deg,var(--or-50),#fff);margin-bottom:20px}
.demo-box .ic{color:var(--or-500)}.demo-box>span{display:flex;align-items:center;gap:10px}

/* ---------- Tài khoản kênh ---------- */
.chgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(400px,1fr));gap:16px;margin-bottom:20px}
.chcol{margin:0}
.chrow{display:flex;justify-content:space-between;gap:8px;align-items:center;padding:10px 12px;border-radius:10px;border:1px solid var(--line);margin-bottom:8px;background:#fff}
.chrow>div:first-child{min-width:0}.chrow b{font-weight:600;color:var(--tx)}.chrow small{display:flex;align-items:center;gap:6px;color:var(--mu);font-size:12px;margin-top:2px}
.chrow small i{width:8px;height:8px;border-radius:50%;background:var(--ok);display:inline-block}
.chrow.bad{border-color:#f3c7c7;background:var(--err-50)}.chrow.bad small i{background:var(--err)}
.chrow.off{opacity:.55}.chrow.off small i{background:var(--mu-2)}
.chrow .r{display:flex;gap:4px;flex:none}

/* ---------- Hộp thư ---------- */
.inbox{display:grid;grid-template-columns:380px minmax(0,1fr);height:calc(100vh - var(--tbh));background:#fff}
.ibx-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fff}
.ibx-f{padding:14px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.ibx-f .row{display:flex;gap:8px}.ibx-f .row select{min-width:0;flex:1}
.ibx-f select,.ibx-f input{margin:0;height:36px;font-size:13px}
.tabs{display:flex;gap:4px;background:var(--bg);padding:4px;border-radius:10px}
.tabs a{flex:1;text-align:center;padding:6px 4px;border-radius:7px;font-size:13px;font-weight:500;color:var(--tx-2)!important}
.tabs a.on{background:#fff;color:var(--navy-900)!important;box-shadow:var(--sh);font-weight:600}
#conv-list{overflow-y:auto;flex:1}
.conv{display:block;padding:12px 16px;border-bottom:1px solid var(--line-2);color:var(--tx)!important;border-left:3px solid transparent}
.conv:hover{background:var(--navy-50)}.conv.on{background:var(--or-50);border-left-color:var(--or-500)}
.conv .c1{display:flex;align-items:center;gap:8px}.conv .c1 b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}
.conv .c1 .right{margin-left:auto;color:var(--mu-2);font-size:11.5px;white-space:nowrap}
.conv .c2{font-size:13px;color:var(--mu);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:4px 0 2px 34px}
.conv.unread .c2{color:var(--tx);font-weight:600}
.conv .c3{font-size:11.5px;color:var(--mu-2);margin-left:34px}
.kind{background:var(--warn-50);color:var(--warn);border-radius:5px;padding:0 6px;margin-right:6px;font-size:11px;font-weight:600}
.ibx-thread{display:flex;flex-direction:column;min-height:0;background:var(--bg)}
.empty{margin:auto;padding:40px;text-align:center;color:var(--mu)}.empty .ic{width:48px;height:48px;color:var(--mu-2);margin-bottom:10px}
.th-head{display:flex;align-items:center;gap:12px;padding:12px 20px;border-bottom:1px solid var(--line);background:#fff}
.th-head .who{flex:1;min-width:0}.th-head .who b{font-size:15px}.th-head small{display:block;color:var(--mu);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.th-head .back{display:none;font-size:28px;line-height:1;padding:0 6px;color:var(--tx)}
.acts{display:flex;gap:6px;flex-wrap:wrap}
.th-info{display:flex;flex-wrap:wrap;gap:6px 18px;align-items:center;padding:10px 20px;border-bottom:1px solid var(--line);font-size:13.5px;background:#fff}
.th-info>span{display:inline-flex;align-items:center;gap:6px;color:var(--tx-2)}.th-info .ic{width:16px;height:16px;color:var(--mu)}
.th-quick{display:flex!important;gap:6px;margin-left:auto}.th-quick input,.th-quick select{margin:0;width:auto;height:32px;font-size:13px}.th-quick input{width:140px}
.th-msgs{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:10px}
.bubble{max-width:68%;padding:10px 14px;border-radius:16px 16px 16px 4px;background:#fff;border:1px solid var(--line);align-self:flex-start;word-break:break-word;box-shadow:var(--sh)}
.bubble.out{background:var(--navy-800);color:#fff;border-color:var(--navy-800);border-radius:16px 16px 4px 16px;align-self:flex-end}
.bubble.out a{color:#ffd2b5}.bubble.out .file{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.2)}
.bubble .t{font-size:11px;color:var(--mu-2);margin-top:4px}.bubble.out .t{color:#9fb0d3}
.st-failed{color:#ff8a80!important;font-weight:600}.st-queued{color:#ffc46b!important}.st-sent,.st-manual{color:#7fe0b4!important}
.composer{border-top:1px solid var(--line);padding:12px 20px;background:#fff}
.composer textarea{margin:0 0 8px;min-height:64px}.composer p{margin:6px 0 0}
.crow{display:flex;align-items:center;gap:12px}.crow .btn{margin-left:auto}
.attach{display:inline-flex;align-items:center;gap:6px;cursor:pointer;color:var(--navy-700);font-size:13.5px;font-weight:500;margin:0!important}.attach input{display:none}
.rad{display:flex;gap:18px;font-size:13.5px;margin-bottom:8px}.rad label{margin:0;display:flex;align-items:center}

/* ---------- Đăng nhập ---------- */
.auth{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr;background:#fff}
.auth-side{position:relative;background:radial-gradient(1200px 600px at -10% 110%,rgba(242,107,29,.35),transparent 60%),linear-gradient(160deg,var(--navy-800),var(--navy-950));color:#fff;padding:48px 56px;display:flex;flex-direction:column;justify-content:space-between;overflow:hidden}
.auth-side h2{color:#fff;font-size:32px;line-height:1.25;font-weight:700;max-width:460px}.auth-side h2 em{font-style:normal;color:var(--or-400)}
.auth-side p{color:#b7c3dc;max-width:440px}
.auth-side ul{list-style:none;padding:0;margin:24px 0 0;display:grid;gap:12px;color:#d4dcec}.auth-side li{display:flex;gap:10px;align-items:center}.auth-side li .ic{color:var(--or-400)}
.auth-brand{display:flex;align-items:center;gap:12px;font-weight:700;font-size:17px}.auth-brand .logo{width:44px;height:44px;border-radius:12px;background:rgba(255,255,255,.1);display:grid;place-items:center}.auth-brand svg{width:30px;height:30px}
.auth-main{display:flex;align-items:center;justify-content:center;padding:40px 24px}
.login{width:100%;max-width:400px}
.login h1{font-size:26px;margin-bottom:6px}.login>p{color:var(--mu);margin:0 0 28px}
.login .btn{width:100%;height:46px;font-size:15px;margin-top:8px}
.auth-flash{position:fixed;top:20px;right:20px;z-index:50;max-width:400px}

/* ---------- Điện thoại / máy tính bảng ---------- */
@media (max-width:1280px){.kpis{grid-template-columns:repeat(3,1fr)}}
@media (max-width:1024px){
  .sb{transform:translateX(-100%);transition:transform .25s ease;box-shadow:var(--sh-lg)}
  body.sb-open .sb{transform:none}
  body.sb-open .sb-mask{display:block;position:fixed;inset:0;background:rgba(7,22,52,.45);z-index:35}
  .shell{margin-left:0}.tb-menu{display:block}
  .g2,.g3,.g-21,.g-12,.g-32{grid-template-columns:1fr}
  .grid3{grid-template-columns:1fr 1fr}
  .auth{grid-template-columns:1fr}.auth-side{display:none}
}
@media (max-width:760px){
  :root{--tbh:56px}
  body.app{padding-bottom:calc(64px + env(safe-area-inset-bottom))}
  .tb{padding:0 12px;gap:8px}.tb-crumb span,.tb-crumb i{display:none}
  .tb-search{width:auto;flex:1}.tb-add{display:none}
  .content{padding:16px 12px 24px}
  .page-head h1{font-size:20px}
  .kpis{grid-template-columns:1fr 1fr!important;gap:10px}.kpi.hero{grid-column:span 2}.kpi{padding:14px}.kpi b{font-size:19px}.kpi .k-ic{width:34px;height:34px;margin-bottom:8px}.kpi em{display:none}
  .pipeline{grid-template-columns:repeat(3,1fr)}.pipeline a:nth-child(3){border-right:0}.pipeline a:nth-child(-n+3){border-bottom:1px solid var(--line-2)}
  .grid2,.grid3,.chgrid{grid-template-columns:1fr}
  .hb{grid-template-columns:110px 1fr 86px;gap:8px;font-size:12.5px}
  .pf-stats{grid-template-columns:1fr 1fr}.pf-stats div:nth-child(2){border-right:0}.pf-stats div:nth-child(-n+2){border-bottom:1px solid var(--line-2)}
  .tbl.cus thead{display:none}.tbl.cus,.tbl.cus tbody,.tbl.cus tr,.tbl.cus td{display:block;width:100%}
  .tbl.cus tr{border-bottom:1px solid var(--line);padding:10px 4px}.tbl.cus td{border:0;padding:2px 12px;white-space:normal!important;position:static!important;max-width:none!important}
  .tbl.cus td[data-l]::before{content:attr(data-l) ": ";color:var(--mu);font-size:12px}
  .tbl.cus td.nm::before{display:none}.tbl.cus td[data-l]:empty{display:none}
  .tbl.cus td[data-l="Tài khoản"],.tbl.cus td[data-l="SĐT"],.tbl.cus td[data-l="Địa chỉ"],.tbl.cus td[data-l="Hashtag"],.tbl.cus td[data-l="Bắt đầu"],.tbl.cus td[data-l="Chuyển đổi"],.tbl.cus td[data-l="SP đã mua"],.tbl.cus td[data-l="Phụ trách"],.tbl.cus td[data-l="Giá báo"]{display:none}
  .tbl.cus tr{display:grid;grid-template-columns:1fr auto;gap:2px 8px;padding:10px 4px}.tbl.cus td.nm{grid-column:1/-1}
  .tbl.cus td{width:auto}.tbl.cus tbody tr:hover td{background:none}
  .tbl.resp thead{display:none}.tbl.resp,.tbl.resp tbody,.tbl.resp tr,.tbl.resp td{display:block;width:100%}.tbl.resp tr{border-bottom:1px solid var(--line);padding:8px 0}.tbl.resp td{border:0;padding:3px 14px}
  .tbl.resp td[data-l]::before{content:attr(data-l) ": ";color:var(--mu);font-size:12px}
  .bn{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:30;background:#fff;border-top:1px solid var(--line);padding:6px 4px calc(6px + env(safe-area-inset-bottom));box-shadow:0 -4px 16px rgba(11,31,68,.06)}
  .bn a{flex:1;position:relative;display:flex;flex-direction:column;align-items:center;gap:2px;font-size:11px;color:var(--mu)!important;padding:4px 0}
  .bn a.on{color:var(--or-600)!important}.bn .ic{width:22px;height:22px}
  .bn .bn-add .ic{width:44px;height:44px;padding:11px;margin-top:-22px;border-radius:50%;background:var(--or-500);color:#fff;box-shadow:0 6px 16px rgba(242,107,29,.4)}
  .bn .sb-badge{position:absolute;top:0;left:calc(50% + 4px);min-width:18px;height:18px;font-size:10.5px}
  .inbox{grid-template-columns:minmax(0,1fr);height:calc(100vh - var(--tbh) - 64px);height:calc(100dvh - var(--tbh) - 64px)}
  .inbox.has-thread .ibx-list{display:none}.inbox:not(.has-thread) .ibx-thread{display:none}
  .th-head{padding:10px 12px;gap:8px}.th-head .back{display:block}.th-head .acts .open-app{display:none}
  .th-info{padding:8px 12px}.th-quick{margin-left:0;width:100%}.th-quick input,.th-quick select{flex:1 1 0;min-width:0;width:auto}.th-quick button{flex:none}
  .th-msgs{padding:12px}.bubble{max-width:86%}.composer{padding:10px 12px}
  .toolbar .inl input{width:130px}
  .profile{padding:16px}
}

/* Khung chat: nút + và tệp đính kèm */
.plus-wrap{position:relative;flex:none}
.plus-btn{width:40px;height:40px;border-radius:10px;border:1px solid var(--line);background:#fff;color:var(--navy-700);cursor:pointer;display:grid;place-items:center}
.plus-btn:hover{background:var(--navy-50);border-color:var(--navy-600)}
.plus-btn.rec{background:var(--err);border-color:var(--err);color:#fff;animation:pulse 1s infinite}
@keyframes pulse{50%{opacity:.6}}
.plus-menu{position:absolute;bottom:48px;left:0;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh-lg);padding:6px;display:flex;flex-direction:column;gap:2px;min-width:180px;z-index:20}
.plus-menu label,.plus-menu button{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;border:0;background:none;font:inherit;font-size:14px;color:var(--tx);cursor:pointer;text-align:left;width:100%}
.plus-menu label:hover,.plus-menu button:hover{background:var(--navy-50)}
.plus-menu .ic{width:20px;height:20px;color:var(--navy-700)}
.attach-bar{display:flex;flex-wrap:wrap;gap:6px;padding:0 0 8px}
.att-chip{display:inline-flex;align-items:center;gap:6px;background:var(--navy-50);border:1px solid var(--navy-100);border-radius:8px;padding:4px 8px;font-size:13px;max-width:100%}
.att-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.att-chip b{cursor:pointer;color:var(--mu);font-weight:400}.att-chip b:hover{color:var(--err)}
.att-chip.rec{background:var(--err-50);border-color:#f3c7c7;color:var(--err)}

[hidden]{display:none!important}

/* Ghi âm tin thoại */
.rec-panel{padding:0 0 10px}
.rec-idle,.rec-live,.rec-review{display:flex;align-items:center;gap:10px;border-radius:12px;padding:10px 12px}
.rec-idle{background:var(--navy-50);border:1px solid var(--navy-100)}
.rec-start{flex:1;display:flex;align-items:center;justify-content:center;gap:10px;height:46px;border:0;border-radius:10px;background:var(--or-500);color:#fff;font:inherit;font-weight:600;font-size:15px;cursor:pointer}
.rec-start .ic{width:22px;height:22px}.rec-start:hover{background:var(--or-600)}
.rec-live{background:var(--err-50);border:1px solid #f3c7c7}
.rec-live b{font-variant-numeric:tabular-nums;font-size:16px;color:var(--err)}
.rec-dot{width:12px;height:12px;border-radius:50%;background:var(--err);animation:pulse 1s infinite;flex:none}
.rec-stop{margin-left:auto;display:flex;align-items:center;gap:8px;height:40px;padding:0 16px;border:0;border-radius:10px;background:var(--err);color:#fff;font:inherit;font-weight:600;cursor:pointer}
.rec-stop i{width:12px;height:12px;background:#fff;border-radius:2px}
.rec-review{background:var(--navy-50);border:1px solid var(--navy-100)}
.rec-review audio{flex:1;min-width:0;height:40px}
.rec-del,.rec-send{flex:none;display:flex;align-items:center;gap:6px;height:42px;padding:0 14px;border-radius:10px;font:inherit;font-weight:600;cursor:pointer}
.rec-del{background:#fff;color:var(--err);border:1px solid #f1c4c4}.rec-del:hover{background:var(--err-50)}
.rec-send{background:var(--or-500);color:#fff;border:0}.rec-send:hover{background:var(--or-600)}
.rec-del .ic,.rec-send .ic{width:18px;height:18px}
@media (max-width:760px){
  .th-head{flex-wrap:wrap}.th-head .who{flex:1 1 calc(100% - 80px)}
  .th-head .acts{flex-basis:100%;justify-content:flex-start;padding-left:44px}
  .hide-sm{display:none}
  .rec-del span,.rec-send span{display:none}.rec-del,.rec-send{padding:0 12px}
}